Cue Support

Cue helps you teach your dog tricks in five minutes a day, with your iPhone's camera checking the reps. Answers to common questions are below. Still stuck? Email us.

Contact: parthnandaniya@gmail.com
Please include your iPhone model, iOS version and the Cue version (Settings › Help & legal › Version). We usually reply within two business days.

The camera check

How does the camera check work?

During a rep check, Cue uses Apple's Vision framework to find your dog's body pose (nose, legs, tail and so on) in each camera frame, and a small model built into the app to decide whether that pose matches the trick. When several frames in a row agree, the rep is counted. Everything happens on your iPhone; video is never uploaded.

For best results: prop the phone at your dog's height, 1–2 m (3–6 ft) away, with your dog side-on to the camera and fully in the frame. Good, even light helps. The setup tips on screen tell you when the camera can't see your dog, it's too dark, or your dog is too close.

What's the difference between "Verified", "Assisted" and "counted by you"?

Verified ✓: the camera is accurate enough to count the rep by itself. Today that's sit and paw tricks (shake, high five). Verified reps earn badges, and share clips of them carry the "Verified ✓" badge.
Assisted: the camera spots a likely rep (down, stand, bow, stay, spin, come, nose touch, speak and quiet) and you confirm it with a tap. We keep these as Assisted until they meet the same accuracy bar as sit and paw.
Counted by you: tricks the camera can't judge well (like roll over or play dead) are counted with the "My dog did it" button. They count toward XP and your streak.

You can always use "My dog did it" if the camera misses a rep your dog really did.

Can I try it without my dog?

Yes. Tap "No dog handy? Try a demo" during onboarding or on any session's intro screen. It plays a short sample video of a dog through the same camera check, so you can see how a Verified rep, your dog's line and a share clip work.

Does it work with cats?

Cue is built and tested for dogs only. Apple's animal pose detection sometimes finds cats too, but the tricks and checks are designed for dogs.

Bark Coach and the microphone

Why does Cue want the microphone?

Only for sound features: Bark Coach, the Speak and Quiet trick checks, and the optional "Record sound in clips" setting (off by default). iOS asks the first time you use one of them. Camera checks never need the microphone. Audio is analyzed on your iPhone with Apple's SoundAnalysis framework to recognize barks, then discarded.

Where is Bark Coach?

In the Tools tab. Bark Coach is part of Cue Plus.

Does Bark Coach work in the background?

No. Bark Coach listens only while Cue is open on screen. For the alone-time check, leave the app open on screen (Cue keeps the screen awake while it listens) with your iPhone propped up and plugged in.

Your dog's voice

Is Cue translating what my dog thinks?

No. Your dog's lines are playful fiction based on today's training, not a translation of barks or thoughts. They're written on your iPhone by Apple Intelligence when it's available (those lines carry a "✦ AI" tag), or picked from Cue's own scripted lines when it isn't. "Ask" offers a few fun preset questions; there's no free-text chat.

Why don't I see "✦ AI" lines?

AI-written lines need an iPhone and iOS version that support Apple Intelligence, with Apple Intelligence turned on in iOS Settings. On other iPhones you get the scripted lines, and everything else works the same. Settings › Voice shows which one you're using.

Potty timer, reminders and tools

How does the potty timer work?

Open Tools › Potty timer and tap what just happened: pee or poop outside, accident inside, meal, or woke up. Cue counts down to the next break based on your dog's life stage (about every hour for a puppy, 3 hours for a young dog, 4 hours for an adult and 3 hours for a senior), or 15 minutes after a meal or nap. You can change the interval from 30 minutes to 6 hours with "Break every". These are starting points; your vet or trainer may suggest different timing for your dog. Today's tally and an accident-free streak show how it's going.

The potty countdown isn't on my Lock Screen or Dynamic Island

Turn on Live Activities for Cue: iOS Settings › Cue › Live Activities.
In Tools › Potty timer, make sure "Break timer & Lock Screen countdown" is on.
Log at least one entry. The countdown starts from your latest entry, and it stops if nothing has been logged for 12 hours.
The Dynamic Island appears only on iPhones that have one; other iPhones show the countdown on the Lock Screen.
iOS limits how long any Live Activity can run. Logging the next break starts a fresh one.

You can also add the Potty timer widget to your Home Screen or Lock Screen.

I'm not getting reminders

Check iOS Settings › Notifications › Cue and allow notifications.
Potty-break alerts are marked Time Sensitive, so they can come through a Focus if you allow it: in iOS Settings › Focus, pick your Focus and allow Cue or time-sensitive notifications. Other reminders follow your Focus as usual.
Training reminders are on purpose gentle: at most one a day at your chosen time (Settings › Daily reminder), skipped once you've trained that day, at most two notifications a day, and never between 9 pm and 8 am. If you haven't opened Cue in a while, it checks in twice and then stays quiet.
Long-press a notification for quick buttons: "Start 5 minutes", "Went outside ✓", "Snooze 15 min" or "Done ✓".

Are care reminders medical advice?

No. Care reminders (vaccines, flea & tick, heartworm, deworming, medication, vet visits, grooming, nail trims) remind you at 9 am on the date you enter. Cue doesn't recommend schedules, products or doses. Follow your vet's schedule, and call your vet with any health question.

How do the clicker and recall whistle work?

The clicker marks the moment your dog gets it right with a sound, a quick flash of your iPhone's flashlight (handy for deaf or hard-of-hearing dogs), or both. The flash uses only the light; it needs no camera permission and records nothing. The recall whistle plays three audible signals (Come, Long and Trill). Phone speakers can't play "silent" ultrasonic whistles, so turn the volume up, and pair the whistle with great treats at home before you use it outside.

Subscriptions

What's free, and what does Cue Plus add?

Free: Unit 1 (Foundations), the first two fun tricks, Gentle Mouth and Go Potty, camera checks, share clips, streaks, one dog, and the clicker, recall whistle, potty timer and care reminders in Tools. Cue Plus adds every unit and skill, Bark Coach, trick-title prep with mock evaluations, more than one dog, detailed stats and widget styles. Plus is available yearly (with a 7-day free trial for new subscribers) or monthly; current prices are shown in the app before you buy.

Will I be reminded before my free trial ends?

Yes. Cue schedules a reminder on your iPhone 2 days before the trial ends (if notifications are allowed). If you don't cancel at least 24 hours before the trial ends, the yearly subscription starts automatically.

How do I cancel?

Open iOS Settings › your name › Subscriptions › Cue Plus › Cancel Subscription, or in Cue go to Settings › Cue Plus › Manage subscription. You keep Plus until the end of the period you've paid for.

How do I restore my purchase on a new iPhone?

How do I get a refund?

Purchases are handled by Apple. Request a refund at reportaproblem.apple.com.

Your data

Is my training history backed up?

Cue has no accounts or servers, so your dog's profile, training history, potty log and care reminders live only on your iPhone. Deleting the app deletes them. Saved clips stay in your Photos library. See the Privacy Policy.

Training safely

Positive reinforcement only. Mark the moment ("Yes!") and reward with treats, toys or praise. Never push your dog into position, scold, or use corrections, prong, choke or shock collars.
Keep it short and happy. Five minutes is plenty. Stop while your dog is still keen.
Stop if anything hurts. If your dog seems stiff, sore, limps, or avoids a movement, stop and check with your vet before trying that trick again. Puppies, seniors and dogs with joint or back problems should skip jumps and hard physical tricks; the app keeps some tricks off their path.
Behavior problems need a professional. For aggression, growling or biting, fear, or separation anxiety, talk to your vet and a certified trainer or behaviorist. Bark Coach and the "Alone time" plan are for everyday practice, not a treatment for separation anxiety. Drooling, destruction, escape attempts or self-injury when left alone need your vet.
Never punish accidents. Clean up with an enzyme cleaner and take your dog out more often. Sudden accidents in a house-trained dog, straining or peeing very often can be medical, so call your vet.
Watch the treats. Use small, dog-safe treats and count them in your dog's daily food.

Trick titles

Cue's trick-title prep helps you practice for the AKC Trick Dog Novice title. Cue is not affiliated with or endorsed by the American Kennel Club. Titles are awarded by the AKC after an evaluation by an AKC Approved CGC Evaluator; check the AKC's Trick Dog pages for the current rules.